Client Testimonials

Any estate agency business is only as good as its customers’ experience of it, therefore we would like to share some of our client testimonials with you.

Below are some of the testimonials our clients have been kind enough to provide.

Our aim is to ensure that you feel moved to add to this list! (we also appreciate constructive criticism as a means to continually improve how we work with you…)

Good Afternoon Jo,

It was a pleasure to be shown around the home by yourself. You are by far the most professional and knowledgeable agent we have had attended a viewing with us!


We would just like to say that we have been extremely pleased with the service that we have  had from PLM

They have gone above and beyond in the recent sale of our very much loved home.

The service we had was second to none.

Not only for us but also for our buyers.

We would not hesitate in recommending or

using them again.

Very professional and extremely thoughtful to deal with.

I am not surprised to hear they are celebrating 23 years in business with the service they provide.

Long may they continue.

A huge thank you to Marilena, Alison and Kirk.

Congratulations to all all the team.


Mr & Mrs Heaton - Mill Yard, Horwich

Just a note to say that, having completed the sale of Regent Road for Mr and Mrs Duffy in the most incredibly stressful conditions yesterday, I felt moved to email you and tell you how amazingly helpful Kirk has been through this last few weeks.  He had helped move things on and kept people informed, always with a friendly attitude, and I really felt he cared about the outcome for the client.   Its so easy to notice or comment on poor service or people who aren’t performing, so I feel its important to feedback on the excellent service I and my client have received from Kirk.  Please pass this on to whoever is appropriate in the company.


Kirk – you’ve been a star – thank you!





Rachel Meredith | Partner Wrigleys Solicitors LLP JUNE 2021

PLM sales sold my home in 14 days! We have been absolutely delighted with the service and it has been a smooth and extremely professional journey. We would highly recommend them.

Jean & Paul ( Sold The Meads)

Over a period of years I have bought, sold and let many properties of varying calibre and throughout this process I have dealt with many estate agents. PLM company offered a superb and outstanding service which I would thoroughly recommend to and potential landlord and tenants alike. In 2014 they advised they where opening a Sales Department. Many estate agents give promises they cannot keep however PLM Sales offers a professional service with realistic valuations, professional photography, constructive advice and honest feedback.

I was kept informed at all times from the moment the valuation appointment was made and kept abreast and updated via telephone calls, emails and text messages. The sales team at PLM Sales are professional, friendly, helpful and efficient.

I have no hesitation in recommending PLM Sales & Lettings and I am sure they will continue to grow from “strength to strength”

Mr P Cowgill (Bolton)

As someone who has bought and sold a number of properties over the years (as owner/occupier and buY to let) I am pleased to say that since PLM introduced their new sales division in 2014, I am now receiving the same high quality service that I have come to rely on from their well established Letting & Management Division.

PLM Sales continue to prove a professional service with care and attention to detail. They gave me a realistic valuation, a superb property description backed up with professional photography, accompanied viewings with prompt, meaningful feedback. I have found their service a refreshing alternative to the other agencies currently on offer in the region.

I will be continuing my association with PLM for all my property management and sales requirements and I am confident that they will have a brilliant future in Bolton.

Mr A Fisher (Cyprus)

From the first moment we met Marilena and Alison we knew they were really genuine and we trusted them straight away. They worked really hard to sort out the sale agreement and kept us informed throughout. They also called and emailed us regularly outside of office hours and also accompanied us on several evening viewings, which we were very impressed with. The sale progressed really smoothly. Nothing was too much trouble, and the other staff we dealt with back at the office were really lovely as well, they are a very lovely bunch all round. We were really impressed with PLM and would definitely recommend them.

Mr & Mrs D (Purchased Greenmount Lane)

I would like to thank you and your team for all the help and information you provided on recent purchase. It was pleasant and refreshing to find that however many questions we asked the communication and responses were always well answered many thanks for your time

I would not hesitate to recommend PLM Sales

Mrs C Gorse (Purchased Stockmar Grange)

Having recently used PLM to sell our property I would recommend them to anyone. Their professionalism, organisation and effective communication throughout lead to the quick, stress free sale of our property. Thank you!

Mrs K Brookes (Sold Rowsley Avenue)

PLM sales sold my home in 14 days! We have been absolutely delighted with the service! it has been a smooth and extremely professional journey. We would highly recommend them.

Jean & Paul

Our experience with Marilena has been exceptional. Within days of our meeting to appoint her as our agent she had arranged a viewing and secured an ideal tenant within weeks. She has a marvellous manner with people. She is friendly, approachable, accommodating and flexible. In all of our dealings with her she has been thoroughly professional and a pleasure to work with. In addition to all of this, we have found her rates to be extremely competitive which means that her entire service is outstanding value for money. We have and will continue to recommend Marilena.

Mr & Mrs Cook

Val and I both agree that although we only meet you periodically over the years we really appreciated the friendship with you and many of your family.

Moving back north does not mean we will not be back in and around Bolton. It is our intention to visit monthly and we would be delighted if we could meet up and have an Italian night out.

How strange that in this property deal our agents, our solicitor and even the purchaser were all Italian.

Please thank your team especially Alison who handled the sale brilliantly.

Robin & Val ( Sold Barnacre, Blackrod)

We recently sold our property in Heaton with PLM Sales.
After being on the market for some time, we changed estate agents and after only a couple of months we received a sale.
Alison from PLM and Marilena both did accompanied viewings around the property.
Obviously buying and selling property is most stressful, but Alison was most helpful and calming influence. She often relayed any issues on to other estate agents and liaised with solicitors on our behalf.

We have had no hesitation to recommend PLM sales onto friends, we can’t speak highly enough. Very professional and great advice.
A huge thank you to the team.

Mr & Mrs D ( Sold 7 Ravenswood) Heaton Bolton

The staff at PLM have always put themselves out no matter what the situation to help with our sales.
They are a very professional team working together for us. Thanks for all your help.

Miller & Nice ( Sold 5 New Drake Green & 211 Crown Lane )

Hi Alison
I would like to take this opportunity to thank you and your team for the professional way you negotiated the recent sale of our property, from the first meeting to completion you kept us well informed and updated as to the progress of our sale.
I have now recommended you to a lot of my family and friends who are looking to either sell or buy a home as I know they will not be disappointed with your friendly and outgoing personality but mostly with your knowledge of the current property market.
Once again from Helen and I can we say a massive Thank you and you will always be welcome at our house for a cuppa

Tony & Helen Coton ( Sold 9 Ravenswood)

I cannot thank PLM sales enough.. from “start to finish” the service was “second to none!” A professional service given with regular updates and feedback throughout . I have dealt with many estate agents and I would thoroughly recommend PLM Sales to anyone who wishes to sell their property or indeed purchase one.

Mr C Lynch, Holmecroft Chase, Westhoughton.

I wanted to write to say how pleased I am with PLM Sales Estate agents. A “ No nonsense approach” and a most professional service from “ start to finish”. We had other agents around but we chose PLM Sales and I would thoroughly recommend them. Alison gave an honest and realistic valuation and kept us informed throughout . The Sales team are friendly and they went the extra mile.

Mr K, Egerton, Bolton.

Marilena, Alison and the whole PLM Sales team.,

Very many thanks for the extremely professional service you provided during the sale of our property on Stapleton Avenue.  You certainly went above and beyond at times to ensure a smooth and stress free sale for all involved.

We have no hesitation in recommending PLM Sales onto family and friends.

Alison and John (Sold Stapleton Avenue) December 2016

Many thanks for the excellent service you provided for the sale of our property on Sidford Close. You supported us throughout the sale and certainly went above and beyond in ensuring that the sale progressed to our satisfaction. We would highly recommend PLM Sales without hesitation.

Karen and Tom (Sold Sidford Close) November 2016

Just a quick note of gratitude for your assistance and the efficient way PLM handled the sales of the apartments for me.

I wouldn’t hesitate to recommend you and will engage you again in 2017 for some further sales.

Dan Cronin (Sold Thomasson Court Apartments) November 2016

I want to thank you for all the help we have received from yourself with the sale of our home on Waterslea Drive.

With your professionalism and no nonsense approach from the initial marketing to completion all within 3 months, Ann Marie and Myself have no reservations with recommending your services to our friends.

It is a refreshing change to turn something, which is considered by most to be an extremely stressful time, into an almost pleasant and enjoyable experience. Thank you for that.

I only wish I had approached PLM Sales to Market our home previously.

Darren and Ann Marie Bohm

Just a quick note to say thank you to you both for your swift sale of our house in Lostock.

From the moment I met you, you gave me the confidence to know it was the right decision to move the house sale over to PLM Sales.

Within no time you had a tenant & purchaser both ready to proceed. The purchaser was known by you in your status as a leading letting agent in Bolton and your hard work and professionalism meant the sale went through smoothly and speedily for all parties.

I would recommended you for anyone looking to sell or let their property in this area.

V&P Lostock

“If you want to sell your house quickly and for the best price possible Marilena and her team are a must. PLM Sales were head and shoulders above most estate agents I’ve dealt with in the past. Professional, friendly, hardworking and courteous. I wouldn’t hesitate in employing Marilena and her PLM Sales team again. 10/10”

Paddy McGuinness

Over the last three years I have been involved in letting properties both as tenant and landlord with PLM. I was initially recommended by my son who had heard excellent reviews on the company for their ultra professionalism in dealing with clients. I would like to endorse those views from my own experiences I have been involved with Marillena and her team for over three years and have been blown away with there professionalism sense of caring, humour and the ability to go the extra yard for the clients welfare. I would highly recommend this company to anyone letting or in deed looking for a property that is managed by them as the service will be excellent. I am currently considering buying another property and I will use PLM immediately on purchasing.

Brian Richardson

We are so pleased with our purchase and this is primarily due to staff at Plm sales.

In particular, Alison and Rebecca kindly guided and assisted us throughout the purchase of our new home, remained calm and positive throughout the whole process. If you are looking to sell or buy a house then I strongly recommend PLM and their staff to help take you through what can be a highly stressful time!

Thanks again 🙂

Saida Ayub

Hello PLM !

Just wanted to say a big thank you for selling my Buy-to-Let property.

The fact that you found be a buyer through your own contacts and a buyer you had ready to purchase meant I agreed a sale on my property within weeks of the decision to sell. I will be letting and selling with PLM now.

Keep up the good work !

Mr Whitehead

PLM sales have ensured my property was sold promptly. We have been absolutely delighted with the service and it has been a smooth and extremely professional journey throughout. They have dealt with every aspect professionally and promptly and ensured I was continuously updated of progress.  We would highly recommend them. A big thank you to all the team for all your hard work.

Carla Hulstone

Just to thank you all so much for the perfect sale – smooth, efficient & professional throughout. It has been an emotional difficult time, made so much easier having you alongside.

Jean & Roy

Selling a house is knowingly stressful, more so with young children and pets involved. Never did we expect to go through the process as fast and smoothly as we did thanks to PLM. We had an offer within two months from listing the property and completion soon after.

Thank you to the wonderful and professional staff of PLM and Marilena for looking after us through the journey!

Mr & Mrs Oper

I first encountered PLM as a prospective buyer. When the property I was viewing was not quite what I was looking for, the agent listened carefully to my criteria and then contacted me with several more properties that fit my needs perfectly (one of which I eventually bought). An agent who actually sells houses is a rarity in my experience, and so I put my own house on the market through PLM, and had an offer in two days and a very healthy sale in two weeks. They have shown me nothing but courtesy, patience, and thoughtfulness. I would recommend them to anybody.

Dr Booth

”Having used PLM to manage a rental property for us for several years, we had no hesitation in instructing PLM sales to sell our property.  We accepted an offer from the first to view before it was even advertised. The entire process took 4 weeks to completion which far exceeded our expectations.

We have found the team at PLM very knowledgeable, giving sound advice from their years of experience as required. They also they provide an excellent personal and efficient service. Communication and monitoring of progress was a real strength and resulted in a truly stress-free sale for us. We would have no hesitation in recommending PLM for both Sales and Lettings to anyone. Many thanks to all the team.

Mr & Mrs Baker

Marilena, Rebecca & Alison,

Myself and Lily had our first night as home owners last night… all feels very surreal!

I just wanted to thank you all for how helpful you’ve been throughout the process. We had a really bad experience dealing with another Agent on a previous house that fell through! However dealing with you all was the complete opposite – I was very impressed with how helpful and honest you all were.

I doubt we’ll be selling for a long time, but if we ever do we’d no doubt use yourselves – & I would definitely recommend you to anyone looking.

Michael & Lilly

Thanks very much Rebecca – great news!

Marilena – Thank you especially for a great relationship for over the past 15 years with us as tenants and owners – you’ve always looked after us really well and we sincerely wish you and your family all the best!

Mr & Mrs Jones

Hi Rebecca, (And Sales Team)

I just wanted to say a big Thanks for the smooth completion of my house sale, thanks to you and the team, i was constantly updated as to the progress and it was a great help with you chasing up both solicitors and being the go between for myself and the buyers!

I couldn’t have asked for any more…

Also, could you please pass on a big thanks to the lettings team who did a fantastic job for over 12 years in letting out my property – i think i only had 3 tenants in there the whole time, who were great and gave me no trouble 🙂

I will certainly have no hesitancy in recommending you in the future.

Thanks again for making a very stressful process run so smoothly




Hi Marilena and Alison,

We would like to take this opportunity to thank you both for your great assistance and perseverance in marketing Thorn Lea. We recognise that a £1m+ house may be on the market for a while but are so pleased that you found a buyer who liked the house as much as we did.

We are happy to provide a reference to anyone wishing to use your services in the future.

With best regards

Janet and Robert

Thank you Rebecca and the team at PLM, it’s been an emotional journey for all involved but you guys have been fantastic in the work and support given to us over the 14 months.

It has been hugely appreciated.

Cant thank you enough.

I would like to say how impressed we have both been with the service that you have provided , Alison. You are outstanding in your professionalism, approach and communications. You represent your clients with integrity and professionalism and work with both parties on the sales side superbly well.

We have worked with a number of local Estate agents over the period and would like to say , that in our experience we feel that you have offered us the best personalised service, that we would definitely recommend you , come to you should we wish to sell any property and we would hope that we can buy a property from PLM in the future.

Mrs S.B & Mr R.B

Five-star service from PLM

“I would just like to express my gratitude to Marilena and all the team at PLM for the hard work, support, and professionalism throughout the sale process of my house. Special thanks to Alison for being exceptionally helpful and patient, and going above and beyond to guide all parties through some challenging obstacles to get us over the line.

A very proactive, professional, and well organised company, and in my opinion, no other agent locally can deliver the level of service and expertise they do.

I would not hesitate to recommend PLM or to use them again in the future.”

Mr M Barclay

Dear Alison

Thank you for listening to my requirements and working with me as well as advising me accordingly based on your vast knowledge of property. Both Marilena and Alison worked excellently as a team on my behalf. Always with a personal touch. Thank you. Ms

Hi Kirk

Thank you so much for all of the effort you put in today. So amazing and very passionate about what you do. It was so lovely to meet you and very excited to see the pictures

I would highly recommend PLM Sales for their efficiency, professionalism, friendliness, and local knowledge, whether you are thinking of buying, selling or renting in the Bolton area.

When moving to Horwich I bought my house through PLM Sales and from day one their friendly approach and professionalism helped me tremendously with their advice and guidance throughout the conveyancing process, liaising with the vendor and generally making what is commonly  a stressful experience go much more smoothly.

Above all I felt they listened to any concerns and sought to pre-empt any issues before they arose; in this respect Alison and Jo handled any issues in both a client friendly and ultra-professional manner; the same can be said of the whole team at PLM Sales.

PLM Sales were a delight to deal with, helped make my moving experience much easier and were always on hand to offer advice and guidance; nothing was too much trouble for them.

First class estate agents, with first class staff both highly professional and extremely friendly approach to their profession. I cannot recommend PLM Sales highly enough.

March 2021

Alan - George Street

Hi Jo


It was fab to see you all too, even though you are disappearing before our eyes!


We really are so grateful for all your collective help, advice and support over the last 20+ years. Would not have liked working with anyone else.


Enjoy the liquid refreshments, hopefully there’s something for everyone. I think even you can allow yourself a glasswork or two; now as far as the Thornton’s is concerned, I leave that to you. Just one would send me over the edge.


Just got word that they we have exchanged today so all systems go for completion tomorrow.


Again, thanks for being such a lovely company to work with.



Kath and Chris

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